Return Policy

ALL returns must be shipped with a copy of your invoice or at the very least include your order number. If you send the original invoice, it will not be returned. We are not responsible for returns lost in the mail. We recommend you insure the package.

ALL returns must be postage paid and shipped to

Danzia Returns Dept
797 Ames Ave
Milpitas, CA 95035

In these cases, you are qualified for a FULL refund of what you paid for the item(s) or replacement(s).

  • Receive item(s) in a damaged or defective condition
  • You receive an item that is not what you ordered.
  • The item is not as described on our website or catalog.

*In the event a customer receives the incorrect item, a replacement or refund can be issued to the customer at no additional cost. The original item(s) must be post marked within 7 days of receiving the return label to complete the transaction. If the product is not received back within 14 business days, the return shipping label will be cancelled.

In these cases, you are qualified for a PARTIAL refund of what you paid for the item(s), less the shipping charge and a 15% restock fee.

  • You bought the wrong item(s).
  • You do not need the item(s) anymore.
  • The shipping address provided to us is incorrect or incomplete so the package is undeliverable.
  • You refuse to receive the package upon delivery.
  • You want to change size. *No restock fee applied for size refunds.

*If you would like to exchange an item for a different size, color, or style, simply return the item for a refund less the shipping charge and any applicable restock fee. You may place a new order at any time for the exchange item. Your new order will be charged the applicable amount for shipping.

In these cases, you are NOT qualified for a refund or replacement.

  • Item is damaged due to abnormal use, e.g. purposely scratched, ripped, or marked.
  • Item is not returned in new resalable condition e.g. must be odorless, free of pet hair, tags attached in original packaging, and no additional markings such as dirt, stains, mud, paint, etc. Shoe boxes must not be damaged.
  • More than thirty days after receiving your order.
  • You return an item that is not what we shipped.
  • Item is damaged due to abnormal use, e.g. purposely ripped.
  • You have changed size twice within the context of the same order.
  • All undergarments, tights, DVD's, clearance sale items and makeup are all final sale and cannot be returned.

Refund Method

After we receive your returned item(s), we process refunds within two business days. We email you a confirmation of the refund if you provided us with an email address on the order. The refund will go to your original payment account. For example, if you paid by a credit card, the refund will be credited to the same credit card. The refund transaction may take 2-3 business days to appear on your original payment account, but the actual time will depend on your bank or credit card company