ALL returns must be shipped with a copy of your invoice or at the very least include your order number. If you send the original invoice, it will not be returned. We are not responsible for returns lost in the mail. We recommend you insure the package.
ALL returns must be postage paid and shipped to
Danzia Returns Dept
797 Ames Ave
Milpitas, CA 95035
In these cases, you are qualified for a FULL refund of what you paid for the item(s) or replacement(s).
*In the event a customer receives the incorrect item, a replacement or refund can be issued to the customer at no additional cost. The original item(s) must be post marked within 7 days of receiving the return label to complete the transaction. If the product is not received back within 14 business days, the return shipping label will be cancelled.
In these cases, you are qualified for a PARTIAL refund of what you paid for the item(s), less the shipping charge and a 15% restock fee.
*If you would like to exchange an item for a different size, color, or style, simply return the item for a refund less the shipping charge and any applicable restock fee. You may place a new order at any time for the exchange item. Your new order will be charged the applicable amount for shipping.
In these cases, you are NOT qualified for a refund or replacement.
After we receive your returned item(s), we process refunds within two business days. We email you a confirmation of the refund if you provided us with an email address on the order. The refund will go to your original payment account. For example, if you paid by a credit card, the refund will be credited to the same credit card. The refund transaction may take 2-3 business days to appear on your original payment account, but the actual time will depend on your bank or credit card company