Frequently Asked Questions
Q: Can I place an order by phone? A: Yes, please call us at (888)857-9118 and our customer service staff will assist you to place an order.
Q: Do you offer expdited shipping? A: Yes. We offer Express Shipping (2-day delivery) and Overnight Shipping (1-day delivery). Please note that Overnight shipping does not deliver on Saturdays. Orders shipped on Fridays by Overnight shipping will arrive on Monday. The detailed shipping information is available here.
Q: Do you ship to Canada? A: Yes. We ship to Canada, Australia, UK, South Africa, France, Singapore, Finland, Saudi Arabia, and most other countries.
Q: Do you take money order or check? A: Yes. Please make the check payable to Wonita International Inc. and mail it to our office at 797 Ames Avenue, Milpitas, CA 95035. We will ship your order after receiving the money order or when the check is cleared if it is a check. Please include the item numbers, colors, sizes and quantity of items you are purchasing. To calculate shipping costs, please refer to our website for shipping information.
Q: What is the return policy? A: You can return the items within 30 days as long as the items are not damaged. The detailed return policy is stated here.
Q: What if the size does not fit me? A: We understand. You can simply ship it back to us and we will ship you the size you want. Please read the exchange policy for more details.
Q: When can I receive a refund? A: We usually issue refund within 2-3 business days after receiving your return. The refund goes to the credit card or Paypal you used to pay the order. It may take a couple days to show the refund on your credit card.
Q: Do you have a catalog? A: Yes. You can request a catalog here.
Q: I have not received my order. What should I do? A: You can track your order status by logging in to your account. If you do not have account, please contact us.
Q: How do I return an item? A: Please contact us to obtain a return authorization and instructions. Please inform us of your order/invoice number, the item(s) you are returning, the reason, and if you want an exchange.
Q: When will I receive my order? A: We usually ship your order on the same day as you place your order on weekdays if you place your order by 2PM PST. Delivery days depends on the shipping option you choose. You can find out the estimated delivery time by referring to the shipping information page.
Q: Do you provide a tracking number? A: Yes. We provide a tracking number for all orders. We send the tracking number to customers by email after it is shipped.
Q: Does the price include sales tax? A: Yes, except California. We charge sales tax to California shipping addresses. If you have CA State Sales Tax Exemption, please email or fax us the certificate and we will not collect sales tax. Our fax number is (408)912-2881.
Q: Can I pick up my order? A: Yes. Our office hours are 9:00AM-5:00PM Mon-Fri. Our office is at 797 Ames Avenue, Milpitas, CA 95035.